Steve Krause Posted January 4, 2010 Report Posted January 4, 2010 Really getting annoyed with Outlook 2010 today. What was happening every 100 emails or so is now happening a few times an hour. Problem Basically, with the Reader Pane enabled (Right side or bottom), certain emails I click on to read will Crash Outlook 2010. If you disable the reading pane Outlook will crash once you double click the mail to read it. I've been trying to figure out what is the common link between the "email bombs" however so far I'm coming up empty. One thing I have noticed however is that emails from one specific user who is running Snow Leopard and Mac Mail will crash my Outlook client 100% of the time. All emails from him take me down. Other users however with the same config doesn't affect my client. So I'm still searching for the common link... Quote
shockersh Posted January 5, 2010 Report Posted January 5, 2010 I was having the same issues before I nuked it. I won't run it again until a service pack or RC code is realeased. I must have had 50% of my emails crash my outlook client. cant work like that Quote
Guest Joseph Posted January 5, 2010 Report Posted January 5, 2010 Really getting annoyed with Outlook 2010 today. What was happening every 100 emails or so is now happening a few times an hour. Problem Basically, with the Reader Pane enabled (Right side or bottom), certain emails I click on to read will Crash Outlook 2010. If you disable the reading pane Outlook will crash once you double click the mail to read it. Yup same issue. I thought the MAC connection might have been the answer cause we have a few MAC's in the office. I had the guy send me emails in plain text, rich text and HTML and all 3 mails crash me. I then started crashing from another co-worker. She's running office 2007 sp2 w/windows 7. Cant open any of her emails either. GOING CRAZY!! Quote
Guest Joseph Posted January 5, 2010 Report Posted January 5, 2010 I was having the same issues before I nuked it. I won't run it again until a service pack or RC code is realeased. I must have had 50% of my emails crash my outlook client. cant work like that blah blah blah!! and you call yourself a geek!!!! Quote
Steve Krause Posted January 7, 2010 Author Report Posted January 7, 2010 Ok... So I'm not sure if this is progress or not but... I've discovered that if my laptop is not connected to the network (Outlook 2010 is not connected to exchange) emails which normally crash outlook when being viewed in the preview pane or fully opened is no longer crashing my Outlook 2010 client. If I leave an email open and then connect my machine back to the network, once outlook connects to exchange Outlook immediatly crashes. Quote
Guest Izzmo Posted January 26, 2010 Report Posted January 26, 2010 Well that's crazy. Have you reported it to Microsoft? I have been using Outlook 2010 Beta on my Office Exchange Server and have never noticed this. I can only assume it might have something to do with Outlook 2010 trying to connect to an old Exchange server? Quote
Steve Krause Posted January 27, 2010 Author Report Posted January 27, 2010 Heya... Yeah I've reported the issue both directly to Microsoft as well as in their forum where other people are also having issues. Doesn't look like there's a solution yet. Latest update - there's about 15 people at work who can crash my outlook client when I try to open their email (or just click on the email with preview enabled). In regards to infrastructure, they are all running Outlook 2007 SP2 (a few people are running MAC Mail w/Snow Leopard) and were all using Exchange 2007 SP2 on the backend for exchange... Fun Quote
shockersh Posted January 27, 2010 Report Posted January 27, 2010 Really? Your still having issues with this LOL. I told you to UNINSTLL IT lol... Quote
Guest Izzmo Posted January 27, 2010 Report Posted January 27, 2010 I'm wondering if they will come out with another beta, an update or maybe even an RC before they actually release it so we can see if they updated any of this. (fixed I mean) Quote
Guest Joseph Posted February 21, 2010 Report Posted February 21, 2010 I'm guessing yes.... They just released an update for Word 2010 so I'll bet another one for outlook is coming (i hope). Quote
Guest Izzmo Posted February 21, 2010 Report Posted February 21, 2010 No, they won't. They have already released RC1 to MSDN subscribers. Quote
goLfie Posted February 22, 2010 Report Posted February 22, 2010 I say we gather pitchforks and storm the place demanding a fix! Quote
Guest kx3 Posted March 4, 2010 Report Posted March 4, 2010 Ok... So I'm not sure if this is progress or not but... I've discovered that if my laptop is not connected to the network (Outlook 2010 is not connected to exchange) emails which normally crash outlook when being viewed in the preview pane or fully opened is no longer crashing my Outlook 2010 client. If I leave an email open and then connect my machine back to the network, once outlook connects to exchange Outlook immediatly crashes. I'm having the same issues. I tried to disconnect myself from the Network and your right, emails that were crashing me are now working perfectly. Quote
Steve Krause Posted March 17, 2010 Author Report Posted March 17, 2010 I've been doing some experimenting at work and I think I might have a resolution. Stay tuned. Just need to confirm a few things. Essentially, looks like this is an AD attribute that doesn't have the right data. More soon. Quote
Guest Izzmo Posted March 17, 2010 Report Posted March 17, 2010 An AD attribute? Does that have to do with attributes assigned to a particular file? Quote
Steve Krause Posted March 25, 2010 Author Report Posted March 25, 2010 An AD attribute? Does that have to do with attributes assigned to a particular file? No, these are Active Directory Attributes assigned to User Objects. Go into Active Directory Users and Computers (Need to have rights inside a Windows Active Directory Domain), find the user account, Click Properties then Click the Attribute Editor Tab. Here's a screenshot. Quote
Steve Krause Posted March 25, 2010 Author Report Posted March 25, 2010 I've been doing some experimenting at work and I think I might have a resolution. Stay tuned. Just need to confirm a few things. Essentially, looks like this is an AD attribute that doesn't have the right data. More soon. Ok - So the issue with the user objects on my network was we had bad data in the following AD attributes: * Photo * jpgPhoto * thumbnailPhoto Once the invalid data was cleared from these 3 attributes, email from these users no longer crashed outlook 2010. Hope this helps everyone Note - you won't be able to make these changes unless you are an Administrator in AD for these user objects. Some info on Saving Photos in AD on user objects: http://www.chineseinnorthamerica.com/te ... mages.html http://msdn.microsoft.com/en-us/library ... 85%29.aspx Quote
Guest SpellJammer Posted May 13, 2010 Report Posted May 13, 2010 In my case this problem was attributed to Mcrappy (Mcafee Virusscan 8.7 patch 2) on windows 7. Try uninstalling Mcrappy to see if it resolves your problem. I think it might have something to do with the Mcrappy exclusions. Quote
Guest vernman Posted May 18, 2010 Report Posted May 18, 2010 Well I'm having the same problem here and uninstalling McAfee did nothing to resolve the problem... Quote
Guest red24698 Posted May 18, 2010 Report Posted May 18, 2010 I would like to try the fix above but I am running server and exchange 2003...any advice? I can open some email but some immediately freeze up outlook while my co-workers can open the same email with no problem. Quote
Steve Krause Posted May 19, 2010 Author Report Posted May 19, 2010 Well I'm having the same problem here and uninstalling McAfee did nothing to resolve the problem... What is your exact issue? Are you have outlook crash when opening up some emails? Are you using a work email account? Quote
Steve Krause Posted May 19, 2010 Author Report Posted May 19, 2010 I would like to try the fix above but I am running server and exchange 2003...any advice? I can open some email but some immediately freeze up outlook while my co-workers can open the same email with no problem. Hmm.... the fix to the issue I outlined above should be impacting EVERYONE who is using Outlook 2010 so you must be having a different issue. What exactly is your problem? Specify the error messages, screenshot if you can AND, the Outlook version. Quote
Guest red24698 Posted May 19, 2010 Report Posted May 19, 2010 I'm not really getting error messags...I will click to open an email and outlook will just sit there a second and then kind of fade out and then the Win 7 box pops up for me to close and restart the program. Its a new install of outlook 2010, I tried 32 and 64 bit versions Quote
alexmvp Posted May 21, 2010 Report Posted May 21, 2010 I'm not really getting error messags...I will click to open an email and outlook will just sit there a second and then kind of fade out and then the Win 7 box pops up for me to close and restart the program. Its a new install of outlook 2010, I tried 32 and 64 bit versions Do all emails crash your client or just some? Quote
Guest red24698 Posted May 21, 2010 Report Posted May 21, 2010 Just some...no real link between the ones I am having problems with that I can determine. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.