HelpJas Posted October 7, 2009 Report Share Posted October 7, 2009 Hey Groove, I have an issue with an acer travelmate 6592 laptop. The Laptop initially had a problem with the booting. It works fine on warm booting (is shutting down completely and then booting) but gets stuck on cold booting (restarting) When i restart the laptop, the first acer page is shown, goes to the second black page listing out something.. and then gets stuck in a plain black page. I have no idea, why this happens. I have re imaged the Laptop and still its having the same issue. Could you please help me with this strange issue. Quote Link to comment Share on other sites More sharing options...
shockersh Posted October 7, 2009 Report Share Posted October 7, 2009 Sounds like you might have a Hard Drive issue personally. Perhaps the Hard drive needs to get spinning then once it does, your fine but from a cold boot it needs to warm up, start spinning first then lets you boot. I know this sounds odd but this happened to me before. Quote Link to comment Share on other sites More sharing options...
HelpJas Posted October 8, 2009 Author Report Share Posted October 8, 2009 Hey Shockersh Thanks for your quick response. So, what did you do when you had this issue. How did you give the first spin?? Quote Link to comment Share on other sites More sharing options...
Steve Krause Posted October 8, 2009 Report Share Posted October 8, 2009 If it is or is not a Hard drive issue your first mission should be to backup your data either onto a network share somewhere or onto an external USB/Firewire drive. Once your data is backed up then you can play around and try to fix it. that being said, you said you re-imaged it so I assume you already backed up your data. Because laptops are so self-contained, there's not much you can normally do to troubleshoot the issue. Unlike a PC, you can't pull out system components to find the one that's causeing the issues (pull the sound card, 1 stick of memory, 2nd stick of memory, etc...). The best thing you can do with a Laptop is just flash the BIOS / Firmware with the latest release and hope that solves the problem. I'm going to go with Shocker on this one however. Sounds like you have a bad Hard Drive and just need to swap it out. Bad news is that mean cash out of pocket if you don't have a spare one laying around and if that's not your problem, be sure to buy the drive from somewhere you can return it with no restocking fee! Quote Link to comment Share on other sites More sharing options...
HelpJas Posted October 14, 2009 Author Report Share Posted October 14, 2009 Hey guys, Thanks a lot for your reply. I was really upset thinking it is a hardware issue.. My knowledge in hardware is near to zero. So, when you guys told about firmware, i was thinking, why couldn't it be a malware which changed the registry value of Restart. And surprisingly that was true. I used Combofix and it removed some of the Registry keys and system started to respond for cold boot too.. Anyways, thank you so much for letting your helping hands.. :) Quote Link to comment Share on other sites More sharing options...
Guest Animis Posted October 15, 2009 Report Share Posted October 15, 2009 Cool-- literally. hehe I'm glad you were able to fix it, you gotta watch out for them virus' and malware! Quote Link to comment Share on other sites More sharing options...
shockersh Posted October 15, 2009 Report Share Posted October 15, 2009 Hey guys, Thanks a lot for your reply. I was really upset thinking it is a hardware issue.. My knowledge in hardware is near to zero. So, when you guys told about firmware, i was thinking, why couldn't it be a malware which changed the registry value of Restart. And surprisingly that was true. I used Combofix and it removed some of the Registry keys and system started to respond for cold boot too.. Anyways, thank you so much for letting your helping hands.. :) Malware again Jas? heheh I guess I must not have understood the issue. Anyway i've never played with Combofix. how long have they been around? I'll have to download it and play with it a bit. Quote Link to comment Share on other sites More sharing options...
HelpJas Posted October 18, 2009 Author Report Share Posted October 18, 2009 yes dear.. that was malware again.. lol.. Actually i'm in IT support in a University in UAE. The computers from users will be in pathetic condition by the time they reach to our hands. I always thank god that i found this site for my support.. Cheers!! Quote Link to comment Share on other sites More sharing options...
Steve Krause Posted October 19, 2009 Report Share Posted October 19, 2009 And we appreciate your contribution to the community here Jas! The more questions and answers, the better/bigger the groovy community will become! Quote Link to comment Share on other sites More sharing options...
HelpJas Posted October 19, 2009 Author Report Share Posted October 19, 2009 Its my pleasure to be here Groove.. So, on that note, i have added a simple but bothering issue i'm facing in outlook.. Please have a look at it. Cheers!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.