Problems controlling volume with Apple TV remote

[Julia]

Does anyone have any advice about the problems I'm having with controlling the volume for my tv with my Apple TV 4 remote? I went to the Apple Store and according to them it is because my HDMI cable or HDMI input in my tv isn't good enough. But I bought a new HDMI 2.0 cable and my tv is just 2 years old and has HDMI-CEC. My remote is able to turn the tv on and off, and it is operating according to the ' learn control' test, but... it still doesn't work. Would love to use only 1 remote (I only use the Apple Tv for my tv). 

[harored]

Hi Julia,

For a start read through this article I found via a Google search. There is a "possible solution" to your problem at the bottom of the article. Using my laptop (pc) I had to change my audio output settings for the HDMI sound to work. 

Article: https://www.imore.com/how-hook-fourth-generation-apple-tv-optical-audio-speakers

<-snip-> Use an audio extractor ($15-$300)

Don't have an old Apple TV or optical out port on your television but still want to enjoy the benefits of optical out? Pick up an HDMI-to-Toslink (optical audio) extractor. This lives in-between your TV and Apple TV, routing the Apple TV's HDMI connection through a tiny box that separates the HDMI video signal and the audio signal. To make this work, you'll need a spare power port and extra HDMI cable.

The simplest of these boxes starts at just $15, with more expensive models going upwards of $300. I recently picked up the $31 ViewHD HDMI audio extractor, which I like a lot—it has the option to route audio either via optical out or RCA.

What you'll need: Audio extractor, extra HDMI cable, optical audio cable.