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Why doesn't iTunes connect to the store after I download it?

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  • 2 months later...

If the PC on which it doesn't work is using Wi-Fi, it might be a router setting that is preventing it from connecting.

Here is a quick way to find out:
1. Go to your router IP from the main computer on which iTunes works (usually, the IP is
2. Input the username and password (usually admin/admin or admin/password)
3. Look for any Wi-Fi restrictions or open up some ports that iTunes may require - here's a list of Ports used by various Apple products:

P.S.: If your Router IP is different and the above-mentioned Username & Password do not work, look for the instruction manual that came with the router and see if this information is specified in there.

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