Austin Posted September 11, 2010 Report Share Posted September 11, 2010 First off, Samsung has HORRIBLE customer support. Just a few minutes ago I called into Sprint advanced technical support regarding the issue I'm having with the Galaxy S (Epic 4g) touch screen lock-up when connecting to a USB that is attached to a computer. It turns out it isn't a known issue and advanced technical support at Sprint couldn't help me out, so me and the Sprint tech guy called Samsung on a conference call. Here's a few things that went wrong: Hard to understand the Samsung support tech, he had a heavy eastern(indian?) accent. I know outsourcing is common these days so I won't knock them much for this, but it just made things difficult from the very start. And he said his name was Jeff, I know his real name wasn't Jeff. Samsung had no record of this issue. I've tested it out on a couple of Epic 4g's now in Radio Shack and at the Sprint store, same thing happens. It's obviously an issue. Samsung requested I send it in to them for "repairs" leaving me phone-less until they finished. I also asked Samsung about the 4G antenna sleep issue to see if it would be resolved in the future, they didn't even know the phone had a 4G antenna! Samsung tech support didn't solve any of my other questions/problems either. They are utterly useless. Sprint on the other hand stayed with me the whole way through, about a 1 hour call total. To Sprint's favor, the tech guy on the phone was friendly and tried to be as helpful as he possibly could. Unfortunately, Sprint didn't know how to fix it but they did offer to replace the phone at one of their stores. Although since it happens on all of the Epic 4G's that won't solve much. In summary: Sprint "Advanced" "Tech" support doesn't know much. Samsung tech support doesn't know ANYTHING. Link to comment Share on other sites More sharing options...
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