Jump to content
groovyPost Forums

Cannot reach the internet on my university network. Help!


Go to solution Solved by shockersh,

Recommended Posts

So, my computer "see's" the university's network, but I can't connect through to the internet. I've tried all sorts of things: Restarting computer, Disabling/Re-enabling my Local Area Connection, Confirmed I have the correct MAC Address, etc. I've followed Microsoft's suggestions which included resetting the Local Area Connection and Resetting the IP Address, with no luck. Any other suggestions?

screenshot_2.png

Typically I wouldn't ask around the internet about this sort of question, but seeing that my university's IT services are off for this week (lame, inorite), I'd figure I'd give it a go.

  • Operating System: Microsoft Vista
  • PC: Inspirion Laptop

Thanks in advance.

Link to comment
Share on other sites

  • Solution

Seeing that you posted this tells me you find a PC with network access so that's cool. Here's a few ideas.

On the University network, disable and re-enable your network adapter. After that, try to goto a command window and use the command -- ipconfig /release and then ipconfig /renew

That should release the IP from the school and get a new one.

With the new IP address, try to get to the internet. Still not working? Then go back to the command window and type:

ipconfig /all

This will list for you the IP address you were assigned and the DNS and Gateway. Try to PING your gateway. Does it work? Try to ping your DNS servers.

If you can ping everything then it's probably the IT guys at the school who are blocking you at the gateway. Will need to wait for them....

Link to comment
Share on other sites

Seeing that you posted this tells me you find a PC with network access so that's cool. Here's a few ideas.

On the University network, disable and re-enable your network adapter. After that, try to goto a command window and use the command -- ipconfig /release and then ipconfig /renew

That should release the IP from the school and get a new one.

With the new IP address, try to get to the internet. Still not working? Then go back to the command window and type:

ipconfig /all

This will list for you the IP address you were assigned and the DNS and Gateway. Try to PING your gateway. Does it work? Try to ping your DNS servers.

If you can ping everything then it's probably the IT guys at the school who are blocking you at the gateway. Will need to wait for them....

 

When I try the first suggestion, I get the following message:"The requested operation requires elevation."

Additionally, it doesn't list a Gateway to ping and the DNS doesn't list a traditional IP Address??

Link to comment
Share on other sites

Seeing that you posted this tells me you find a PC with network access so that's cool. Here's a few ideas.

On the University network, disable and re-enable your network adapter. After that, try to goto a command window and use the command -- ipconfig /release and then ipconfig /renew

That should release the IP from the school and get a new one.

With the new IP address, try to get to the internet. Still not working? Then go back to the command window and type:

ipconfig /all

This will list for you the IP address you were assigned and the DNS and Gateway. Try to PING your gateway. Does it work? Try to ping your DNS servers.

If you can ping everything then it's probably the IT guys at the school who are blocking you at the gateway. Will need to wait for them....

 

Hmm... Go into your network Adapter settings and disable IPV6 from your adapter. IP V4 is fine but blow away the IP V6. It's a check box. Here's what it will look like: http://min.us/mcsreXxeC

To run the Command Window as an Admin, Just press the start button, type CMD, Right-Click the Command Prompt App the appears and Click Run As Admin.

Here's a picture - http://min.us/mtXawJGkq

Link to comment
Share on other sites

Seeing that you posted this tells me you find a PC with network access so that's cool. Here's a few ideas.

On the University network, disable and re-enable your network adapter. After that, try to goto a command window and use the command -- ipconfig /release and then ipconfig /renew

That should release the IP from the school and get a new one.

With the new IP address, try to get to the internet. Still not working? Then go back to the command window and type:

ipconfig /all

This will list for you the IP address you were assigned and the DNS and Gateway. Try to PING your gateway. Does it work? Try to ping your DNS servers.

If you can ping everything then it's probably the IT guys at the school who are blocking you at the gateway. Will need to wait for them....

 

I re-tried ShockerSH's suggestion using Steve's advice (running cmd.exe as admin). I also turned off the IP V6. There still isn't a Gateway to ping and the DNS doesn't look like a traditional IP address to ping, and when I ping it I get 100% packet loss.

Is there any chance there could be something wrong with my ethernet cord? I guess I don't really know where the root of the problem is at. No worries about not having an internet connection. There's a wireless hotspot in the building I'm currently using, it just is a slower connection and I can't do as much on it.

Link to comment
Share on other sites

Seeing that you posted this tells me you find a PC with network access so that's cool. Here's a few ideas.

On the University network, disable and re-enable your network adapter. After that, try to goto a command window and use the command -- ipconfig /release and then ipconfig /renew

That should release the IP from the school and get a new one.

With the new IP address, try to get to the internet. Still not working? Then go back to the command window and type:

ipconfig /all

This will list for you the IP address you were assigned and the DNS and Gateway. Try to PING your gateway. Does it work? Try to ping your DNS servers.

If you can ping everything then it's probably the IT guys at the school who are blocking you at the gateway. Will need to wait for them....

 

So yeah. If you're not getting an IP address, a valid gateway and DNS server there is something wrong with your network card, the cord or the DHCP server managed by your IT guys.

Swap the cable, swap the PC, play around until you figure out where the fault it.

Link to comment
Share on other sites

So, my computer "see's" the university's network, but I can't connect through to the internet. I've tried all sorts of things: Restarting computer, Disabling/Re-enabling my Local Area Connection, Confirmed I have the correct MAC Address, etc. I've followed Microsoft's suggestions which included resetting the Local Area Connection and Resetting the IP Address, with no luck. Any other suggestions?

screenshot_2.png

Typically I wouldn't ask around the internet about this sort of question, but seeing that my university's IT services are off for this week (lame, inorite), I'd figure I'd give it a go.

  • Operating System: Microsoft Vista
  • PC: Inspirion Laptop

Thanks in advance.

 

I emailed someone from ResCom and got this response:

There is an issue with Vista working on the Residence Hall Network. My staff has a solution for it but they will not be here to help you until Sunday at Noon. It has to do with Microsoft insisting on responding to only Microsoft DHCP servers by default. The university doesn’t use a Microsoft product to hand out IP’s to residents so the connection doesn’t get completed. Sorry for your inconvenience. I only have student staff and they are all enjoying some earned time off.

I'll have to wait till Sunday. Thanks all for your help anyways.

Link to comment
Share on other sites

Seeing that you posted this tells me you find a PC with network access so that's cool. Here's a few ideas.

On the University network, disable and re-enable your network adapter. After that, try to goto a command window and use the command -- ipconfig /release and then ipconfig /renew

That should release the IP from the school and get a new one.

With the new IP address, try to get to the internet. Still not working? Then go back to the command window and type:

ipconfig /all

This will list for you the IP address you were assigned and the DNS and Gateway. Try to PING your gateway. Does it work? Try to ping your DNS servers.

If you can ping everything then it's probably the IT guys at the school who are blocking you at the gateway. Will need to wait for them....

 

Looks like Google is still amazing after all these years. I found the fix to the issue from Microsoft Support online. I just googled terms about Microsoft DHCP servers and Vista and found a download to fix the registry.

http://support.microsoft.com/kb/928233

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Content

    • Guest pumpkinskin
      By Guest pumpkinskin
      So I'm a Windows person and I just got a MAC and for the life of me I cant figure out how-to edit my local hosts file so I can hit my local test web server. Who can help me?
      I'm running MAC OS X 10.6.7
      Thanks!
    • By Sengrath
      OK so here it goes:I have Virtual PC installed with two machines: 1 server 2008 , and one Vista.I set them up to have static IPs from on the same sub network(192.168.0.xxx), also I gave them the same domain (don't know how hat helps ..but i did it.If I ping each other they respond OK. Now what I need is for the serve 2008 Machine to provide to the vista client some services( just for test..nothing fancy):-i need to configure a domain( not sure if already did that-i need to configure active directory( to have 1 admin account , 1 user, 1 computer, 1 server)- i need to have a webhost on the server so that the client can go to iexplorer and access a simple web page- i need to have a ftp ( I installed FTP for win server 2008 but not sure I configured ok) with 1 file to be accessed from the client.- i need to have an exchange server with 2 mail accounts.- and last I need to be able to access the server remotely from the client.
      I am pretty sure some of the stuff is really easy( still I do not know how:D) and that some of the stuff is tricky .Thank you for your answers,Theo
    • By J.C.
      What, exactly, is Windows Defender in Vista? It is such a resource hog and seems to begin randomly and take forever to finish its scan. Do I really need it? I run some good antivirus software (Avast Pro.) If not, how do I disable it?Thanks in advance!
    • By mgs
      I use a windows 7 Home Premiun and I would create a virtual network using the microsoft loopback adapter. I already create this network but when I enable it I got an error message "unidentify network " my question is how to fix this problem ....help please....
    • By Skystar
      My PC is not reachable on local LAN (workgroup) after changing computer name, i then renamed back to the original name, still not reachable.
      I tried to ping everybody and it is successful, but other can't ping me or access my shared folders.
      What do you suggest in that case?
      Thanks
  • Who's Online   0 Members, 0 Anonymous, 6 Guests (See full list)

    There are no registered users currently online

×
×
  • Create New...