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Showing results for tags 'troubleshoot'.
I am paying for 15 mbps download, but lately I have only been getting between 1 or 2 Mbps. I call my ISP and complain, but they keep saying that it is our router, but I always bypass the router when I test! And when I test @ speeedtest.net, the closest server always has the slowest results, a full 10 Mbps slower. Ping is all over the place and my upload tests take FOREVER to finish. This is with, both, Google Chrome and IE. When I talk to CS for my ISP, they ALWAYS say that everything looks great from their end. When the service guys show up they test and say we have a signal, exactly what does "You have signal" mean anyway? I am sure we do, but it isn't what we are paying for. They replaced the modem three times in the last 18 mos, had the lead tech out a half a dozen times. One time, and one time only, did they admit that there was a bandwidth issue and "noise". If Suddenlink didn't have a proprietary monopoly in this town, I would switch providers! Can someone help me troubleshoot this? Cause they sure as heck won't!