kuzie

I finally resorted to a complete restore to factory settings - that worked - have no idea what the happened - wish I could have found an easier fix!

Tried that - won't let me do that either - shows all users in the Admin group, user group and the Home Group -

Yes - tried my account - which is an administrator and also enabled the Admin account to try there - no luck- I have Norton 360 installed on the PC and also just changed wireless to Motorola Surfboard - SBG6580 cable modem gateway -

Help - I have a new HP Windows 7 Pro 64 bit PC - trying to change user account passwords - have checked all of the security policy and user settings - all are good - when attempting to change the password - the PC chugs for a few minutes then gives me the "did not meet requirements etc" I have tried a password that meets the criteria - still doesn't work - help!