I am a casual computer user, not an expert or even tech smart, so please don't laugh... Since I could not open anything using the built in admin account, I tried adding another. I couldn't add one until I googled how and got from this site the right click the start menu etc. Well, I got the local account set, its standard, and I could not sign back into my admin. account. The microsoft account said I needed my old windows password which I have no clue what that is. I can not make a new one, because it still wants the old windows password. I also had a local account made that was an adminstrator account but it is gone. There is nothing at all there but the standard user account. How can I get a new Administrative account on here. This windows 10 is about it make me cuss! thanks in advance.