Outlook 2010 Crashes when reading or opening some emails

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Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Mon Jan 04, 2010 4:52 pm

Really getting annoyed with Outlook 2010 today. What was happening every 100 emails or so is now happening a few times an hour.

Problem
Basically, with the Reader Pane enabled (Right side or bottom), certain emails I click on to read will Crash Outlook 2010. If you disable the reading pane Outlook will crash once you double click the mail to read it.

I've been trying to figure out what is the common link between the "email bombs" however so far I'm coming up empty. One thing I have noticed however is that emails from one specific user who is running Snow Leopard and Mac Mail will crash my Outlook client 100% of the time. All emails from him take me down. Other users however with the same config doesn't affect my client.

So I'm still searching for the common link...
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby shockersh » Tue Jan 05, 2010 12:10 pm

I was having the same issues before I nuked it. I won't run it again until a service pack or RC code is realeased. I must have had 50% of my emails crash my outlook client.

cant work like that :)
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Joseph » Tue Jan 05, 2010 12:19 pm

MrGroove wrote:Really getting annoyed with Outlook 2010 today. What was happening every 100 emails or so is now happening a few times an hour.

Problem
Basically, with the Reader Pane enabled (Right side or bottom), certain emails I click on to read will Crash Outlook 2010. If you disable the reading pane Outlook will crash once you double click the mail to read it.


Yup same issue. I thought the MAC connection might have been the answer cause we have a few MAC's in the office. I had the guy send me emails in plain text, rich text and HTML and all 3 mails crash me.

I then started crashing from another co-worker. She's running office 2007 sp2 w/windows 7. Cant open any of her emails either.

GOING CRAZY!!
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Joseph » Tue Jan 05, 2010 12:19 pm

shockersh wrote:I was having the same issues before I nuked it. I won't run it again until a service pack or RC code is realeased. I must have had 50% of my emails crash my outlook client.

cant work like that :)


blah blah blah!! and you call yourself a geek!!!!
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Thu Jan 07, 2010 3:33 pm

Ok... So I'm not sure if this is progress or not ;) but...

I've discovered that if my laptop is not connected to the network (Outlook 2010 is not connected to exchange) emails which normally crash outlook when being viewed in the preview pane or fully opened is no longer crashing my Outlook 2010 client.

If I leave an email open and then connect my machine back to the network, once outlook connects to exchange Outlook immediatly crashes.
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Izzmo » Tue Jan 26, 2010 11:03 am

Well that's crazy. Have you reported it to Microsoft?

I have been using Outlook 2010 Beta on my Office Exchange Server and have never noticed this. I can only assume it might have something to do with Outlook 2010 trying to connect to an old Exchange server?
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Tue Jan 26, 2010 6:40 pm

Heya...

Yeah I've reported the issue both directly to Microsoft as well as in their forum where other people are also having issues.

Doesn't look like there's a solution yet.

Latest update - there's about 15 people at work who can crash my outlook client when I try to open their email (or just click on the email with preview enabled). In regards to infrastructure, they are all running Outlook 2007 SP2 (a few people are running MAC Mail w/Snow Leopard) and were all using Exchange 2007 SP2 on the backend for exchange...

Fun :)
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby shockersh » Wed Jan 27, 2010 1:57 pm

Really? Your still having issues with this LOL. I told you to UNINSTLL IT lol...

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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Izzmo » Wed Jan 27, 2010 2:01 pm

I'm wondering if they will come out with another beta, an update or maybe even an RC before they actually release it so we can see if they updated any of this. (fixed I mean)
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Joseph » Sat Feb 20, 2010 11:09 pm

I'm guessing yes.... They just released an update for Word 2010 so I'll bet another one for outlook is coming (i hope).
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Izzmo » Sun Feb 21, 2010 1:18 pm

No, they won't. They have already released RC1 to MSDN subscribers.
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby goLfie » Mon Feb 22, 2010 10:35 am

I say we gather pitchforks and storm the place demanding a fix!
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby kx3 » Thu Mar 04, 2010 3:35 pm

MrGroove wrote:Ok... So I'm not sure if this is progress or not ;) but...

I've discovered that if my laptop is not connected to the network (Outlook 2010 is not connected to exchange) emails which normally crash outlook when being viewed in the preview pane or fully opened is no longer crashing my Outlook 2010 client.

If I leave an email open and then connect my machine back to the network, once outlook connects to exchange Outlook immediatly crashes.


I'm having the same issues. I tried to disconnect myself from the Network and your right, emails that were crashing me are now working perfectly.

<sigh>
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Tue Mar 16, 2010 10:30 pm

I've been doing some experimenting at work and I think I might have a resolution. Stay tuned. Just need to confirm a few things.

Essentially, looks like this is an AD attribute that doesn't have the right data. More soon.
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Izzmo » Wed Mar 17, 2010 7:26 am

An AD attribute? Does that have to do with attributes assigned to a particular file?
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Wed Mar 24, 2010 6:37 pm

Izzmo wrote:An AD attribute? Does that have to do with attributes assigned to a particular file?


No, these are Active Directory Attributes assigned to User Objects.

Go into Active Directory Users and Computers (Need to have rights inside a Windows Active Directory Domain), find the user account, Click Properties then Click the Attribute Editor Tab. Here's a screenshot.

AD-Attributes.jpg
AD Attribute Editor
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Outlook 2010 Crashes when reading or opening some emails - F

Postby Steve » Wed Mar 24, 2010 6:52 pm

MrGroove wrote:I've been doing some experimenting at work and I think I might have a resolution. Stay tuned. Just need to confirm a few things.

Essentially, looks like this is an AD attribute that doesn't have the right data. More soon.


Ok - So the issue with the user objects on my network was we had bad data in the following AD attributes:

* Photo
* jpgPhoto
* thumbnailPhoto

Once the invalid data was cleared from these 3 attributes, email from these users no longer crashed outlook 2010.

Hope this helps everyone ;) Note - you won't be able to make these changes unless you are an Administrator in AD for these user objects.

Some info on Saving Photos in AD on user objects:
http://www.chineseinnorthamerica.com/te ... mages.html
http://msdn.microsoft.com/en-us/library ... 85%29.aspx
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby SpellJammer » Thu May 13, 2010 2:16 am

In my case this problem was attributed to Mcrappy (Mcafee Virusscan 8.7 patch 2) on windows 7. Try uninstalling Mcrappy to see if it resolves your problem. I think it might have something to do with the Mcrappy exclusions.
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby vernman » Tue May 18, 2010 10:45 am

Well I'm having the same problem here and uninstalling McAfee did nothing to resolve the problem...
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby red24698 » Tue May 18, 2010 12:21 pm

I would like to try the fix above but I am running server and exchange 2003...any advice? I can open some email but some immediately freeze up outlook while my co-workers can open the same email with no problem.
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Tue May 18, 2010 5:28 pm

vernman wrote:Well I'm having the same problem here and uninstalling McAfee did nothing to resolve the problem...


What is your exact issue? Are you have outlook crash when opening up some emails? Are you using a work email account?
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby Steve » Tue May 18, 2010 5:30 pm

red24698 wrote:I would like to try the fix above but I am running server and exchange 2003...any advice? I can open some email but some immediately freeze up outlook while my co-workers can open the same email with no problem.


Hmm.... the fix to the issue I outlined above should be impacting EVERYONE who is using Outlook 2010 so you must be having a different issue.

What exactly is your problem? Specify the error messages, screenshot if you can AND, the Outlook version.
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby red24698 » Wed May 19, 2010 3:44 pm

I'm not really getting error messags...I will click to open an email and outlook will just sit there a second and then kind of fade out and then the Win 7 box pops up for me to close and restart the program. Its a new install of outlook 2010, I tried 32 and 64 bit versions
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby alexmvp » Thu May 20, 2010 9:29 pm

red24698 wrote:I'm not really getting error messags...I will click to open an email and outlook will just sit there a second and then kind of fade out and then the Win 7 box pops up for me to close and restart the program. Its a new install of outlook 2010, I tried 32 and 64 bit versions


Do all emails crash your client or just some?
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Re: Outlook 2010 Crashes when reading or opening some emails

Postby red24698 » Fri May 21, 2010 11:02 am

Just some...no real link between the ones I am having problems with that I can determine.
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