You should reboot your PC and then when everything is loaded, plugin your cell phone. At that point the phone will connect via USB and Windows will assign it a drive letter.
At that point, just right click the start button and click Explorer. This takes you into Windows Explorer. From there you will see a new drive which should be your phone OR, you will see PHONE listed and you should be able to click on it and see your photos.
What type of phone is it btw?
- Steve Krause